From Ideas to Impact:
Master Service Innovation

The Service Design Programme guides you from market insight to a value generating service concept ready to implement.

Download the programme outline!
We don't share your data with anyone!

Are you a service-savvy industrial leader and need to navigate the challenges of service innovation?

Navigating the intricacies of service innovation and integration can be challenging for service leaders, product managers, portfolio & program managers as well as senior management. Recognizing the potential business impact and understanding actionable steps to drive innovation is therefore pivotal. This programme is for you when you and your team want to improve the following points:

Ineffective value propositions due to limited insight into customer needs.

Resource-intensive prototyping and sluggish validation breeds uncertainty in concept viability.

Difficulty in gaining stakeholder buy-in result in missed opportunities for monetization.

What you can expect of the service design programme

Enhanced Customer Understanding

Craft compelling value propositions through iterative design thinking and revealing customer insight methodologies.

Real market proof

Fast-test concepts with customer journey blueprints and rapid prototyping strategies that are easy to test.

Value-driven revenue strategy

Ensure financial feasibility with a calculated business case, unveiling the true revenue potential and convince management.

Voices from industry professionals

"While quality management requirements are essential for medical devices, a robust service concept is equally crucial, particularly regarding customer centricity. Beyond ensuring regulatory compliance, focusing on customer needs enhances user satisfaction and loyalty."

T. Eichmann
Senior Manager in Global Product R&D for Medical Devices, PMP,
Karl Storz

"There is profound potential for change in teams that undergo this program. They will emerge with the ability to transform their service and product business by creating convincing solutions that are designed to deliver real and lasting customer value. They are really laying the basis for a successful service business."

N. Frank
Senior Service Consultant,
Si2 Managing Partner

"Service-oriented approaches are crucial in general and in particular, in manufacturing. They enable equipment providers to focus their value creation on relevant customer benefits and thus also capture value for themselves."

Dr. J. Meierhofer
Service researcher and consultant, data innovation alliance, ZHAW, SKDV

FAQ's

?

I'm concerned about the time commitment. How long are the sessions?

Our sessions are designed for efficiency, with each lasting 2x45 minutes per week. The condensed structure and time-independent hybrid learning approach ensure minimal disruption to your schedule while maximizing knowledge transfer.

?

Can this program be applied to my unique industry?

The program is tailored for diverse industries, and our expert facilitators ensure industry relevance through personalized discussions and 1:1 reviews, making it adaptable to your specific needs.

?

I've tried similar programs before without tangible results. What sets this apart?"

Unlike generic trainings, our programme focuses on peer exchange, interactive workshops, and real-world application. It's not just theory; it's a practical journey resulting in a tangible, implementable service concept.

?

What if I don't have a background in service design?"

The program is crafted for professionals at all experience levels. We start with foundational concepts and progressively build, ensuring everyone gains valuable insights, regardless of their background.

?

How can I be sure the program will deliver a return on investment?"

The program's success is measured not just in learning outcomes but in the tangible services you and your team will develop. Our testimonials and success stories reflect the impactful ROI experienced by past collaborations when working together with Si2 partners.

Get the detailed programme outline:

Download the pdf here!
If you want to know more about Si2 Partners visit our website:
https://www.si2partners.com/